Refund policy

REFUND & REVISION POLICY

Engineering Projects TM LTD

shop.engineeringprojectstm.com

1. General Policy

At EPTM LTD (trading as Engineering Projects TM LTD), all sales are generally final for our professional digital and engineering services. Each service is custom-prepared to the client's specific requirements and therefore cannot be returned, resold or reused. Refund requests are reviewed on a case-by-case basis and may be approved at our sole discretion where a valid and substantiated reason is provided.

2. Revision Policy

Every service purchased from us includes two (2) complimentary revisions as standard, unless otherwise stated for the specific service. A revision is defined as a reasonable modification that falls within the original agreed scope of work.

The following conditions apply to revisions:

  • Revision requests must be submitted within 14 calendar days of the delivery of the completed work.
  • Revisions must not materially alter or expand the original project brief. Requests that do so will be treated as a new order and quoted accordingly.
  • Additional revisions beyond the two (2) revisions included may be arranged at an additional charge, subject to agreement.
  • Revision rights are non-transferable and apply to the original purchaser only.

2a. Peer Review Services — Revision Clause

Peer review services are independent technical assessments of existing designs and do not include complimentary revisions as standard. The nature of a peer review is to provide expert comments, recommendations, and verification — not to produce or modify design deliverables.

Where a client disputes the findings or recommendations of a peer review report, the following applies:

  • A written clarification request may be submitted within 7 calendar days of delivery, at no additional charge.
  • A clarification is limited to explaining or elaborating on existing findings — it does not constitute a revision of the review conclusions.
  • Any request to re-review revised or updated design documents submitted after the original peer review will be treated as a new order and quoted accordingly.

3. Eligibility for Refund

A refund request may be considered under the following circumstances:

  • The delivered work materially fails to meet the agreed scope of work, and both revisions have been utilised (where applicable) without satisfactory resolution.
  • A duplicate payment has been made in error.
  • The service has not yet commenced at the time of the refund request.

Refunds will not be issued where:

  • The client has approved or accepted the delivered work.
  • Revision requests have not been submitted prior to raising a refund claim, where revisions were applicable and available to the client at the time of the claim.
  • The request is based on a change of mind after work has commenced.

Note: The revision prerequisite in the second exclusion above does not apply to refund requests arising solely from a duplicate payment error or where the service had not yet commenced.

4. How to Request a Refund

To submit a refund request, please contact us at info@engineeringprojectstm.com within 7 calendar days of your purchase date, including the following:

  • Your order number and purchase date
  • A clear description of the issue
  • Evidence supporting your request (where applicable)

We aim to respond to all refund requests within 15 business days of receipt.

5. Processing of Approved Refunds

Approved refunds will be processed to the original payment method within 15 business days of approval. Please note that your bank or card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@engineeringprojectstm.com.

6. European Union — 14-Day Cooling-Off Period

Notwithstanding the above, if you are located in the European Union, you have the right to cancel your order within 14 calendar days of purchase, for any reason and without justification, provided that work on the service has not yet commenced. Where work has already commenced at your request prior to the end of the cooling-off period, your right to cancel may be partially or fully forfeited in accordance with applicable EU consumer law.

Last updated: June 2026 EPTM LTD (trading as Engineering Projects TM LTD)

Registered in England & Wales

Contact: info@engineeringprojectstm.com | shop.engineeringprojectstm.com